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  • Finding hard to manage the Workforce?
  • Loosing Customer Info when executive leaves?
  • Missing Appointments?
  • Want to increase the LEAD CONVERTION Ratio ?
  • Want easy ways to evaluate the performance of Executives?

There is a Saying “Knowledge is Wealth”. So is the Product PENTA CRM. We try to bring this knowledge in to the grasp of the company so as to gain wealth.


PENTA e-Serve is a forerunner in the Innovative development of the CRM named as PENTA CRM. This CRM is simple yet powerful. It does not club the ERP workings in to CRM yet provides important information to you.


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Customer Management

When a Lead becomes a Client, a NEW LIFE CYCLE starts with them. Every client of us has to be given their respect and they should feel our care for them. So, in our PENTA CRM, we have taken note of this point and implemented a solution to cater this need.

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Leads

When we make marketing of our products, the Leads we get are very important. The hard earned leads should not be missed or left out. Every Lead we generate could bring a potential business for us. We provide atmost care for this information in the PENTA CRM.

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Cost of retaining a customer is very much less than the cost of bringing a new one. With this in mind, we bring strategies and solutions for retaining of the customers. Customers will stay with us as long as they are satisfied with our product and service. How our services can retain the customer is the point, you can check with.

Communication

The communication with a Potential customer gives us a lot of Information. So, the details of the communication are very very important for us. Every discussion we have with our potential client be is via e-mail, phone, fax, sms, needs to be stored. It gives us the information on what the Potential client is expecting and wants etc. Our care of this communication can be felt with our CRM.

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Proposal

When we are successfully communicating with our client, the success rate of bringing him as a client depends on the COST and Calculations we make with him. So, the proposals that we give to our potential client also marks its importance. At any day, this also gives the possibility of the INCOME. So we have given a proper care for this information.


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Generally employees are sincere in their working. But they might not be really good in managing the appointments by themselves. Using our CRM you can get what you want to be done, when it has to be done, by whom like that. Management gets full control on the day today tasks of the employees and knows whats going on.

User Friendliness

Being a flow based application; PENTA CRM is done with care to have the utmost user friendliness. It provides an easy way to write the communication details that takes care about the completed job and the follow-up action etc.


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SMS Integrated

We know the value of Information. So we have taken the initiative to have Information passing by SMS also at a very low cost, having tie-up with good SMS service providers. Our Employees will know what to do, when they are to do easily every day.

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Being a Software as a Service (SaasS) based system, it bring the benefits of SaaS with it automatically. With our PENTA CRM, there is no Initial cost for the Softwares. It’s a PAY PER USE model and so you pay only for the useage. Also it comes with Per User, Per Month Cost style which is really good as we pay only for the need not just some bulk.